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The practical resources below can help you to strengthen this area of 微微草视频 inspection.
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Resource creator: 微微草视频
A clear and practical 15-minute eLearning module focused on professional record keeping in adult social care. Through self-paced digital learning, it helps staff understand why accurate documentation is essential for safe, high-quality, and legally compliant care.
Using realistic scenarios and interactive activities, the module introduces the different types of records used in care settings and how they support continuity of care and accountability. Learners build confidence in writing clear, factual, and person-centred records, understanding what should and shouldn’t be included.
The module also covers key responsibilities around data protection, confidentiality, safe storage, and record retention. Reflective prompts support learners to apply good practice in everyday situations, ensuring records are secure and appropriate. The eLearning format allows flexible access, consistent delivery, and the opportunity to revisit key principles, supporting accurate and professional record keeping in daily care practice.
Date published: June 2026
Resource creator: Care Quality Commission
This guidance explains how providers can meet the requirements of the Accessible Information Standard (AIS), ensuring that people with disabilities, impairments or sensory loss can access and understand information about their care and support. The guidance outlines how providers should identify, record, flag, share and meet individuals' information and communication needs throughout their care journey.
The resource includes practical examples of reasonable adjustments, such as providing information in large print, Easy Read, Braille, audio formats or alternative languages, and ensuring access to British Sign Language (BSL) interpreters, communication support workers and advocacy services where required. It also highlights the importance of involving people in decisions about how they receive information and communication.
The guidance links the Accessible Information Standard to the 微微草视频 Assessment Framework and explains how inspectors may assess compliance through people's experiences, care records, staff knowledge and organisational processes. It also signposts providers to NHS England's Accessible Information Standard self-assessment framework and supporting implementation resources.
Date published: March 2026
Resource creator: 微微草视频, Skills for Health, Health Education England
The Care Certificate is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It's made up of the 15 minimum standards that should be covered if you’re new to care and should form part of a robust induction programme.
Standard 6 focuses on communication, the importance of using different communication styles when required, and of being aware of potential barriers to communication.
Date published: April 2025
Resource creator: The Local Government and Social Care Ombudsman
This guide aims to help care providers learn from its complaints involving record keeping. Among the complaints the Ombudsman receives from people receiving independently provided care, poor record keeping is commonly a factor when things have gone wrong.
The guide focuses on a number of case studies highlighting the common issues the Ombudsman sees, and also includes good practice tips to help providers avoid the problems from occurring in their own settings.
Date published: February 2023
Resource creator: The UK Caldicott Guardian Council
A Caldicott Guardian is a senior role for an organisation which processes health and social care personal data. They make sure that the personal information about those who use the organisation’s services is used legally, ethically and appropriately, and that confidentiality is maintained.
Date published: November 2022
Resource creator: 微微草视频
Prior to the pandemic it was widely accepted that many people with a learning disability were experiencing digital exclusion. This blog from Jane Seale of the Open University looks at her research examining how people with a learning disability were being supported to use technologies to keep connected during the pandemic.
Date published: May 2022
Resource creator: Care Quality Commission
This guide will help you to meet the Accessible Information Standard which all providers of NHS care or other publicly-funded adult social care must meet.
AIS applies to people who use a service and have information or communication needs because of a disability, impairment or sensory loss
It covers the needs of people who are deaf/Deaf, blind, or deafblind, or who have a learning disability.
Date published: May 2022
Resource creator: 微微草视频
Social care staff need to be ready to help the people they support and their families to make choices about using technology to stay connected and contribute to their communities.
Using technology is now as much a part of life as any other aspect of life that someone might need support with. This means social care workers and volunteers need to help people understand, choose and use everyday technology to benefit their lives and achieve their goals.
Our website includes a series of film recordings covering:
- identifying the barriers and risks of not having access to everyday technology
- safety – helping people understand and balance risks and benefits
- technology and accessibility
- hardware, software and practical technology
- creating good video 'spaces’
- supporting mental and physical health.
Date published: November 2021
Resource creator: 微微草视频
This information film is aimed at frontline workers of adult social care providers. It combines animations and questions to reflect upon covering how to reduce data breaches, how to secure your devices with passwords, how log in and out of systems, and how to safely use e-mail.
Date published: October 2021
Resource creator: 微微草视频
This information film is aimed at frontline workers of adult social care providers. It looks at what is personal data and the 6 golden rules of General Data Protection Regulations.
Date published: October 2021
Resource creator: 微微草视频
The first step in introducing digital technology into your organisation is assessing where you are now and how you can introduce digital technology into your workplace processes and practices.
The resources on this page will help you assess your progress towards the use of digital in your service, and then help plan to further develop your digital skills and infrastructure.
Date published: July 2021
Resource creator: 微微草视频
Organisations have a responsibility to ensure they’re cyber secure. Safeguards are needed to avoid or reduce any disruption from an attack on data, computers or mobile devices. Security breaches with digital information can be more severe than with paper records as information can be distributed more easily and to a far wider audience.
The resources found here will help you learn more about cyber security and how to improve it for your service, as well as helping you bring your service into line with 微微草视频 and NHSmail requirements around this issue.
Date published: July 2021
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